Frequently Asked Questions

Everything you need to know about shopping with HERA Clothing.

What is your shipping policy?

We offer standard and expedited shipping worldwide. Standard shipping typically takes 5-7 business days, while express options arrive within 2-3 business days.

How do I return an item?

If you are not satisfied with your purchase, you can return it within 30 days of delivery. Items must be in their original condition with all tags attached.

How can I find my correct size?

Please refer to our comprehensive Size Guide located on each product page. We provide detailed measurements in both inches and centimeters to ensure the perfect fit.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and buy-now-pay-later options like Klarna and Afterpay.

Are your materials sustainably sourced?

At HERA Clothing, we are committed to ethical fashion. Over 60% of our current collection is made from organic cotton, recycled polyester, or sustainable linen.

Can I track my order in real-time?

Yes, once your order ships, you will receive an email with a tracking number and a link to monitor your package's journey to your doorstep.